Microsoft Lync




I recently found myself defending Lync when a user claimed that Lync was delivering instant messages to wrong person. I knew that there had to be perfect explanation for this kind of behaviour. I had previously received a similar complaint which was slightly different in that the other one was querying wrong picture displayed.  The real question that comes to mind is, Reaaallly, is it possible that Lync could misdirect an IM and send to wrong person...

Short answer yes. Lync client is responsible for this mess. Lync has a built in feature which is responsible for creating this mess. The feature allows Lync to merge information obtained from various sources. This feature is supposed to prevent to duplication of contacts by matching some user attributes found in Active Directory, Local contacts. When the attributes used for duplicate detection matches, Lync merges the contacts.


Who has been here?